Q: Are all recyclable containers eligible for pickup and refund?

A: No. Only empty beverage containers are eligible for pickup and refund.

Hint: If you cannot drink the content in the container, it likely does not have a refund value on it.

Examples of containers with no refund value are:

Q: Do you pick up from apartments and condos?

A: Yes, we are able to pick up from apartments and condos.

Q: We are a charity/non-profit, sports club, etc. and want to do a bottle drive. Can you help us?

A: Absolutely! We are able to pick up for your drives. Charities/Non-Profits receive 100% bottle refunds.

Virtual bottle drive is the new way to go; share the link below with bottle donors to request a bottle pickup and donate their refunds to your cause.

Save time, energy, and still achieve your fundraising goals!

https://www.reclam.ca/request-a-pickup

Q: Do I have to sort my bottles?

A: You are not required to sort your bottles, but you can do so if you want to.

Q: Will the bottles be counted in my presence during pickup?

A: No. The bottles are transported to and processed at our affiliate depots.

Q: How soon will I get my money?

A: Processing and payment of bottle refunds typically takes 24 to 72 hours after pickup (excluding Sundays and Statutory Holidays). However, we request clients to allow up to 7 days to receive refunds. Contact us if you do not receive your refunds after 7 days. Please note that Cheque refund option takes longer than E-transfer refund option.

Q: How do you cover your cost of operation?

A: There are no charges for the pickup. To cover our operational cost and make meaningful charitable impact in our community, we pay you a slightly less refund amount for each bottle (20₵ for bottles over 1L and 7₵ for bottles 1L or less).

Q: How can I be sure that my bottles will be counted accurately?

A: Your bags of bottles are labelled with your unique ID to separate it from other pickups. The bottles are counted and processed separately based on these IDs.

If you require any further clarifications or need more information, do not hesitate to get in touch with us.